Characteristics of a good coach.

Coaching is a combination of active listening, uncovering hidden potential and sharing a vision of what is possible. Good coaches are well respected in organization. They can be trusted with the full knowledge of the person’s situation. Coaches are born of necessity and are not always associated with job titles. The trust needed for maximum benefit is rarely found in a employee-supervisor relationship.

The Ultimate Teacher: Let Them Experience Failure.

Failure is not something to look forward to but it does happen. Dissecting exactly what happened can yield important information about how to change a process as well as how to modify existing training methods. If your culture fosters learning and understanding, then the employee(s) will be straightforward in conveying the details and eager to learn from the situation. 

The Ultimate Confidence Builder: Public Speaking

One critical step is your training program is public speaking. The ability to clearly communicate any information to a wide range of educational backgrounds separates those on the track for increased responsibility. Give your everyone on your team a chance to learn to speak publicly – it does not need to be a long speaking engagement. A quick three to five minute update on what is happening in their respective areas in a meeting.

The Ultimate Test for a Coaching Relationship: Goal Setting

The process of setting goals is as important as what happens when the goal s not met. Another critical aspect is the method used to meet the goal is inconsistent with stated company culture, mission and values. The reality is that things can go wrong or actions carried out with the best intentions can have unintended consequences. Company culture, mission and values define parameters within which employees conduct themselves in all of their duties.

A good coach knows how to use milestones, frequent feedback and corrective actions to keep their team members on track, engaged and performing.

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